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Account details
We will let you know via email whenever your orders are issued.
Personal information
We are required to confirm the identity of our members. Any incorrect details will cause delays to your order.
Please write your name as it appears on your passport or ID. We need your full legal name to confirm your identity.
In very rare cases our clinicians may need to call you. They will always be discreet.
What sex were you assigned at birth, as shown on your original birth certificate. This is important for us to know because it allows us to provide you with treatments as safely as possible.
Delivery address
Please make sure your address is accurate. Try using our auto-complete option. This will help us confirm your identity.